Operations Manager, Clinical Performance and Education

Competition #ONCK2022-06

(non-unionized role)

Chatham-Kent EMS

Full Time Permanent

Medavie Health Services Ontario is the subsidiary of Medavie Health Services responsible for the optimal operation and management of Chatham-Kent EMS, an integrated, pre-hospital care organization.  People are the biggest drivers of our success, and we are excited to continue to build a healthier community together.  As the service provider for Chatham-Kent EMS, we’re looking for an Operations Manager, Clinical Performance and Education who is committed to the delivery of innovative health care, safety and communications solutions through knowledgeable and caring professionals.  Our belief is in a better life for the communities we serve

Medavie Health Services is part of Medavie, a health services organization.  Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health coverage. 

Located in Chatham-Kent, Ontario, the incumbent will be responsible to assess and report on clinical quality and other service and regulatory performance indicators; to ensure contractual and corporate expectations in patient care and paramedic training are met and exceeded.  The Operations Manager will ensure compliance with key indicators such as MOHLTC Ambulance Service Regulations, requirements for mandatory in-service and remedial clinical training for paramedic staff including the ongoing maintenance and continued development of the Quality Management Review system.  Reporting to the General Manager, the incumbent must have a broad knowledge of adult learning and curriculum design/delivery and Quality Management background while acting as a liaison but with internal and external stakeholders.

The position entails, but is not limited to the following:

  • Participating and supporting all initiatives to foster a culture that focuses on patient safety and a safe working environment and demonstrates leadership by example;
  • Monitoring the clinical care provided by paramedics through chart review, incidents, random audit and field evaluations;
  • Developing curriculums for adult education within the clinical setting and deliver and coordinate delivery of such programs;
  • Analyzing service data information and prepare quality performance reports;
  • Preparing service reports as required for the Municipality and the MOHLTC as per contractual requirement and regulation requirements;
  • Coordinating and delivering mandatory and continuing medical education (CME);
  • Demonstrating leadership to effectively coach and provide support to other colleagues;
  • Performing performance evaluation audits to identify training requirements;
  • Overseeing CME programs for paramedic staff and the public as required; and
  • Promoting a culture of occurrence reporting amongst staff; 
  • Possessing superior conflict resolution skills, mediates conflict between employees and between the organization and external factors while developing and managing operational requirements working with staff helping them to achieve goals of the organization;
  • Participating in cross-training of other functional/business areas of the operation to build capacity and business continuity;
  • Providing and supporting the General Manager, Operations Managers and Duty Supervisors as required; and
  • Any other duties as assigned.

As the ideal candidate for this role, you:

  • have completed an approved paramedic training program and are currently registered as a paramedic in the province of Ontario;
  • possess a minimum of five years experience working as a paramedic with a minimum of three years in a progressively responsible leadership role;
  • have proven experience in EMS management, information technology, finance, and human resources;
  • possess a valid Class F driver’s license in good standing in Ontario (or equivalent);
  • have the ability to exercise independent judgment and can problem solve with discretion;
  • are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHS;
  • possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others;
  • are skilled in leading and developing staff;
  • use a positive and creative approach to problem solving;
  • possess outstanding communication, negotiating, and dispute resolution skills; and
  • have working knowledge of standard business computer programs (ie. Microsoft Office Suite).

A post-secondary education in adult education related to clinical quality and/or health administration or equivalent would be considered an asset.

If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please send your resume with cover letter to [email protected] . Please include the competition number ONCK2022-06 in the file name along with your first and last name.

Competition closes Thursday, November 10, 2022.

We would like to thank all candidates for expressing interest.  Please note only those selected for interviews will be contacted.

Medavie Health Services and Chatham-Kent EMS are committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employee.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005  and the Ontario Human Rights Code, Medavie Health Services will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.  If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Health Services Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.  All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.